THANK YOU FOR COMPLETING YOUR BOOKING REQUEST
We Have Received Your Booking Request
Here's the relevant information you need so you can know what to expect from our cleaning services.
We will follow up through email, text phone call to verify additional information if needed and confirm your booking.
Once your booking details are verified, we will send you a copy of our Terms and Conditions via email. If you’d like to read a copy, please click below.
Arrival Window
For new customers or one-time bookings, we place reminder calls the day before your scheduled house or office cleaning.
An estimated time of arrival (ETA) will be provided at that time. The ETA will be as accurate as we can possibly make it (e.g. around 12, give or take 2 hours).
Each of our cleaning team has approximately 2-5 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes will impact the accuracy of our arrival time.
We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.
If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.
Cancellations
We call all our clients the day before the first scheduled cleaning to remind them of their cleaning appointment.
If the team is dispatched, drives to your home, and we can't get in to clean, we will have to charge in full for your cleaning.
This fee covers the cost of our transportation, and our employee wages as they travel to and from your home.
Please call us 2 business days prior to the scheduled cleaning day to avoid any charges.
If you want to reschedule, please call us up to 24 hours prior to the time of your cleaning. This means that, if your cleaning is scheduled for Friday, 2 p.m., the time limit for you to call us is Thursday, 2 p.m.
100% Satisfaction Guarantee
Please call us within 48 hours if something was missed during your cleaning.
Our team works very hard to make our customers happy, sometimes mistakes do happen .
In that case, please contact us and we will return to correct the problem at no additional charge.
Please do call, email, or leave a note for the team the next time they come out.
Communication is very important. If we don't hear from you, we will assume everything is well.
Billing
Payment is due at the time of service. We place your card on hold 24 hours before your cleaning, and once cleaning is completed, we process payment.
We accept all major card holders such as Visa, Master card, American Express, and Discover Card.
If you need to update your payment information, please do so through our Customer Portal or feel free to call us and we'll be happy to assist you.