How can we help?

Help & FAQs

Getting Started

How do I create an Emily’s Maids Account?

When you book online an account will automatically be made for you.

 

If you’d like to create a account without booking, click login  at the top right of any page on www.emilysmaids.com and chose Sigh Up. After confirming your email you’ll be able to book, edit, and cancel cleaning appointments, view your cleaning service history with Emily’s Maids, and more.

How much will it cost?

For a base list of pricing, visit our Pricing Page.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Do you Bring the Cleaning Supplies and Equipment?

Yes, all supplies are provided or you can also opt to have us use your supplies. Just let us know.

 

Will you Send the Same Maids Each Time?

Of course. Sending out the same team allows that team to learn how to clean your home efficiently and effectively. Also, there is a less chance that breakage of valuable items will occur. If a team member is sick or cannot make it that day, we will send another team to ensure you receive service.

Do I Have to be Home When You Clean?

You may want to be there for the first time to meet the person who will be providing you service, however it is not necessary. 

Once recurring service is provided, many clients prefer to provide a key so they are not inconvenienced – the maids just show up and clean. If you wish to hide a key on your premises, please call or email the office with the location so we can notify the team prior to their arrival.

Why Does a One-Time or First Time House Cleaning Take Longer then Maintenance Cleaning?

House cleaning is hard work. The first time we come out to clean your home or office, the job is scrubbing intensive as we get all areas cleaned to sparkling high standards.

Depending on the initial level of grime and clutter, a first-time cleaning can take 1.2-2.0 times longer than subsequent cleanings. It obviously takes longer to clean a tub or shower that has a lot of build up than a tub that’s been cleaned frequently. We will clean to whatever style you wish, but left to our own devices, we clean until your home shines.

I’ve Never had Maid Service, How do I Get Started?

Book online instantly, hassle free or call for a free consultation. An estimate can be provided over the phone.

Many people prefer an initial detail cleaning to start, then switch to routine cleaning service at a frequency that suits them. House cleaning is hard work, and a first detail cleaning is by far the most labor intensive as we are bringing a house up to sparkling clean. After the first deep cleaning, it will take much less time (on an ongoing basis) to maintain that new high level of cleanliness.

We can also do a first time regular cleaning. Even though less time than a detail cleaning, it requires much more work than a scheduled, reoccurring regular clean. Rest assured, no matter how we start, we don’t mess around with clean.

How do I Get Ready Or Prepare For The Cleaning?

First, discuss your wants and needs with the office to make sure your home specifics are well documented and clear. Make sure you inform us of any pet instructions, keys, alarms or other specifics about your household. If there are any trouble areas, or pet peeves, you should mention at this time so we can bring any special cleaning supplies and be prepared to address these issues on our first visit.

It’s fine to have a “To Do” list. Just email us at the office so we can make sure the schedule enough time to ensure it can get done. We are happy to address very specific items even room by room.

Hand down, clutter is the #1 thing that slows us down. Our professional house cleaners are ready to go right when we get there, we really want to start that dirty work, but first we have to pick up all the newspapers, magazines, the 1000 Lego’s your kids left out, bobby pins on the bathroom floor, cups and glasses, dirty dishes, clothing and shoes strewn all over that needs to be picked up and put away, before we even can start to clean.

Knick knacks are closely related to clutter. Now, I realize that knick-knacks can be treasured above all else,  but knick-knacks are clutter as well, and just the fact that you have all these treasures causes extra dust and grime to built up in the general area. (It takes quite a bit of time to pick up and wipe down those 30 miniature vases on your shelf, so I know you most likely do not clean it very frequently, if at all)

We don’t mind picking all the stuff up- hey, don’t forget we are getting paid for it. But it is not the most effective use of your money and the time we should be spending on the real reason you hired us to come to your home.

Does this make sense?

What task is more important to you? Picking up little Nicole and Danielle’s clothes and the dishes in their rooms, and Tommy’s toy cars and lego’s, or really scrubbing that bathroom till it sparkles?

Of course, we do pick up all the clutter we find, it’s part of our job. But please be aware that it will cause your cleaning to take a bit longer, if the amount of clutter is excessive.

What Days do you Work?

We are available to make your home shine Monday through Friday. 

Openings are available for either one-time, weekly, bi-weekly, or monthly (every four weeks) cleaning services.

What Time Will You Arrive?

We place reminder calls the day before your scheduled house or office cleaning. An estimated time of arrival (ETA) will be provided at that time. The ETA will be as accurate as we can possibly make it (e.g. around 12, give or take an hour).

Each of our cleaning team has approximately 2-4 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes will impact the accuracy of our arrival time.

We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.

If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.

Do You Send an Individual or a Team of Maids?

One individual is usually sent. If you would prefer two maids, please let us know.

 

Manage Your Account

How do I change my password?

To change password, login to your Emily’s Maids account. Click on your name at the top right of the page and choose “Change Password”. 

How do I change my address?

To change address, login to your Emily’s Maids account. Click on your name at the top right of the page and choose “Edit Contact Info”. Once done click “Save Changes”.

How do I change my credit card?

To change credit card info, login to your Emily’s Maids account. Click on your name at the top right of the page and choose “Billing Info”. After entering your credit card info, click “Add Credit Card”.

How do I book my first appointment?

It’s easy as 1, 2, 3! Book online in 60 seconds or give us a call. Either way is quick and no hassles.

Pricing & Policies

How do you Determine Rates?

You can be assured that we are providing you with a great house cleaning value.

Our fees are based on the actual time it takes to clean your home in 1/2 hour increments. We have a 1 person, 3 hour minimum (Two people, 1.5 hour minimum). House cleaning estimates are based on square foot, number of beds, baths, pets, etc.

Our rates, our guarantee and our dedication to you remain the same whether you book us for a one-time cleaning or sign up for weekly, bi-weekly, or monthly service.

The more frequent your cleaning, and the more familiar the team is with your home the less time it will take to complete, so your charge is less. Thus, weekly is less than bi-weekly, bi-weekly less than monthly, and monthly less than one-time.

Do you Offer Cleaning Specials, Discounts or Coupons?

We sure do. Either subscribe to our email list or like our Facebook page. We have promos all the time!

Do You Require Contracts?

Never.

We’re happy to earn your business each time we clean, and we have built this company doing just that.

 

How Do I Make My Payment?

  • Payment is due at the time of service with a credit card.
  • We accept Visa, Master card, American Express, and Discover Card.
  • Returned checks are subject to a $35.00 processing fee.
  • If full payment is not received at the time of service, billing clients are assessed an additional $15.00.
  • Late fees accrue at $35 per month for balances under $250, $60 per month for those above $250.

Trust & Safety

Can I trust my cleaning professional?

All of our folks are interviewed and pass background checks. Only about 7% of the people that apply end up working as an Emily’s Maids certified cleaner.

Do the cleaning professionals go through a background check?

Yes! 

Both criminal background and reference checks.

How Can I be Assured you will Provide Quality Service?

Emily’s Maids has been recognized multiple times for the quality of our service. We have been voted “best house cleaning in Dallas” by CBS TV, earned an A+ rating by the BBB, and have 5 star ratings on both Yelp and Thumbtack.

Are Emily’s Maids’ Employees Insured?

We are focus on bringing the most competitive price available for you, our customer. Forgoing insurance is one of many items we decided not to purchase to pass the savings on our clients.

Breakages are very rare with our cleaners. Home owners will cover any major issues. Fortunately none of our customers have had to deal with any major issues.

What if I Forget the Team is Coming to Clean my House or Office?

You will receive an email reminder (and text reminder if specified when booking) the day before the first scheduled cleaning as a reminder of the cleaning appointment. If the team is dispatched, drives to your home, and we can’t get in to clean, a $60.00 trip fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation, and our employee wages as they travel to and from your home.

Please call us to cancel prior to the scheduled cleaning day to avoid this charge.

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