ApartmentButler

Apartment Butler

LOGIN

SUPPORT:

1-817-442-2677

sean@apartmentbutler.com

ben.johnson@apartmentbutler.com

deep@apartmentbutler.com

Terms of Agreement

4.1 Onboarding with Apartment Butler

  • Contractor agrees to supply Approved Runners and Cleaning Supplies to provide Cleaning
    Services to Apartments as needed by AB.
  • Contractor agrees that it will only permit Approved Runners to be on the premise of any
    AB Communities, and the it will not assign not outsource, or assign any non-approved
    Employees to provide Cleaning Services for AB. Contractor shall provide AB with a
    complete list of all Approved Runners upon the hiring or termination of any Approved
    Runner.
  • All employees supplied by Contractor may be required to fill out an onboarding
    application, provided by AB; the application must include a picture of employee in AB
    Apparel and basic biographical information. AB reserves the right to share this
    information with its customer.
  • At all times, AB reserves the right to approve or decline any Employee’s Approved Runner
    Status.
  • Contractor agrees to accept and decline housekeeping requests (i.e., service requests
    generated by AB customers) per terms laid out in Section 4.2.

4.2. Accepting / Declining Housekeeping Requests with Apartment Butler

(a) “Early-window” service requests: All housekeeping service requests generated by AB
customers before 6pm, 2 calendar days prior to the day of service (e.g., for services to
be performed on Wednesday, 6/14/17, AB customers generate service requests before
6pm, Monday 6/12/17) are hereafter called “early-window” service requests.

i. AB will publish all ‘early-window’ housekeeping service requests expected to be
serviced by the Contractor to the “Contractor Portals” (provided by AB) by 6pm, 2
calendar days prior to the day of service (e.g., for services to be performed on
Wednesday, 6/14/17 AB will publish these services to the Contractor Portals by
6pm, Monday 6/12/17). Contractor can review the Contractor Portals at any time
of their choosing to obtain a snapshot of all available requests, past and future.

ii. For such “early-window” service requests, Contractor can accept / decline these
requests up to 9am, 1 day prior to day of service without monetary penalties
(e.g., for services to be performed on Wednesday, 6/14/17 Contractor can accept
/ decline without monetary penalties up to 9am, Tuesday 6/13/17).

iii. If Contractor declines an ‘early-window’ request after 9am, 1 day prior to the day
of service, Contractor agrees to pay 50% of Service Price of the service to AB. The
rationale for this penalty: AB will likely have to incentivize another service provider
WEB apartmentbutler.com EMAIL info@apartmentbutler.com APP iOS + Android Page 9
to accept a late request, and / or issue a credit to the customer for a last-minute
cancelation. To confirm any declination of such services, Contractor MUST
CONTACT AB to ensure AB is aware of lack of coverage for services. If no contact
is made with AB, it will be assumed that Contractor has automatically accepted
the service; in such instances, non-completion of service is subject to fines in
Section 4.3.h.

iv. Contractor must assign each Service Request to an Approved Runner by 9am on
the date of service by inputting the information into the Contractor Dashboard.

(b) “Late-window” service requests: All housekeeping service requests generated by AB
customers after 6pm, 2 calendar days prior to the day of service (e.g., for services to be
performed on Wednesday, 6/14/17, AB customers generate service requests after 6pm,
Monday 6/12/17) are hereafter called “late-window” service requests.

i. AB will publish all ‘late-window’ housekeeping service requests expected to be
serviced by the Contractor to the “Contractor Portals” (provided by AB) as soon
as they are generated by customer. Contractor can review the Contractor Portals
at any time of their choosing to obtain a snapshot of all available requests, past
and future.

ii. For such “late-window” service requests, Contractor can accept / decline these
requests directly from the “Contractor Portal” up to 9am on day of service
without monetary penalties (e.g., for services to be performed on Wednesday,
6/14/17 Contractor can accept / decline without monetary penalties up to 9am,
Wednesday 6/14/17). Accepting / declining such requests can be done directly
from Contractor Portal – once the Contractor Portal provides visual confirmation
(e.g., pop-up window) that the acceptance / rejection is received by the system,
then no separate contact with AB is necessary. If the Contractor Portal does not
provide such visual confirmation, Contractor shall contact AB directly.

iii. If Contractor declines more than 3 ‘late-window’ requests in a 12-week period, AB
can choose to not publish such “late-window” requests to Contractor’s portal. The
rationale: AB would like to minimize the number of times AB customer receive
rejections for last-minute service requests; ultimately, AB believes there is a
market for last-minute housekeeping services and would like to develop
competency and reputation to serve these requests profitably.
iv. Contractor must assign each Service Request to an Approved Runner by 9am on
the date of service by inputting the information into the Contractor Dashboard.
WEB apartmentbutler.com EMAIL info@apartmentbutler.com APP iOS + Android Page 10

4.3 Fulfilling Service Requests / Housekeeping Delivery by Contractor

(a) At all times while on the premise of an AB Community, Approved Runners must:

i. Wear AB Apparel (an exemption applies for field supervisors, managers and
owners)

ii. Display AB “A-card” outside unit being serviced for the duration of the Cleaning
Service, if provided by AB

iii. Use the Contractor Portals to clock-in and clock-out of each Service Requests

iv. Leave behind any physical card or promotional items as directed by AB

(b) In the event Contractor utilizes non-W-2 employees, outsources work without approval
or authorization from AB, then such action shall be considered a material breach of this
Agreement and act as cause for immediate termination of this Agreement.

(c) Contractor agrees that all employees will provide the Cleaning Services enumerated on
the AB website as represented to customers for Cleaning Services. Contractor is not
obligated to provide any Cleaning Service that is not enumerated on the AB website.

(d) USE OF CONTRACTOR PORTALS: Contractor agrees that any Approved Runner acting
upon a Service Request from AB will provide AB with the time and date that the service
started (i.e., Clock-in time) and the time and date that the service was completed (i.e.,
Clock-out time). In addition, Approved Runners must capture digital images of the kitchen
area, common areas, oven (if cleaned), and bathroom(s) after Cleaning Services have
been provided. THESE ACTIONS MUST BE COMPLETED USING THE CONTRACTOR
PORTAL.

(e) CONTRACTOR RESERVES THE RIGHT TO ASSESS the state of an Apartment and determine if they are able to either clean the Apartment or begin cleaning the Apartment but not
able to complete all the checklist items in the Allotted Time in accordance with Section 4.3(i). In the instance that Contractor determines that they cannot complete the checklist in the Allotted Time, CONTRACTOR MUST NOTIFY AB STAFF BEFORE WORK IS STARTED (either via Contractor / Runner dashboards or direct contact with AB via phone); employees must provide at least 5 digital images to support the claim. AB will make a determination as to whether the employees should proceed with the cleaning. IF NO DETERMINATION IS MADE BY AB WITHIN 15 MINUTES, employees will spend the Allotted Time based on the Apartment Size (as shown in Schedule 1) and complete as many items on the checklist as possible.

(f) Contractor reserves the right to refuse Cleaning Services should a condition exist within
the Apartment or surrounding area: that presents a danger to health, life, or poses risk of
physical injury or bodily harm; a pet or pet(s) is or are unsecured; or extenuating WEB apartmentbutler.com EMAIL info@apartmentbutler.com APP iOS + Android Page 11
circumstances exist to the extent that providing Cleaning Services is or becomes
impractical.

(g) Contractor agrees and acknowledges that ALL CLEANING SERVICES MUST BE COMPLETED by 4:30PM on the Service Date as specified on the Service Request. The Service Request is deemed complete once the Contractor has (i) clocked-out of the Service Request using
the Contractor Portals and (ii) returned the key to the Community’s staff. CONTRACTOR
AND/OR CONTRACTOR’S EMPLOYEES ARE SOLEY RESPONSIBLE FOR ENSURING THE
RETURN OF COMMUNITY’S KEYS TO THE PROPER PERSON OR PLACE WITHIN THE
OPERATING HOURS OF THE COMMUNITY’S MANAGEMENT OFFICE as specified in
Contractor Portals. In the event that AB is charged for any re-key service associated with
an Apartment for which Contractor or Contractor’s employees provided Cleaning
Services, Contractor shall be responsible for either paying the re-key expense directly or
reimbursing AB for said expense, at the sole discretion of AB.

(h) In the event that Contractor does not complete an accepted Service Request (based on
the Clock-out time recorded in the Contractor Portals by the earlier of (i) the end of
service window , (ii) 4:30PM, and (iii) the leasing offices closing time, then following
penalties shall apply at the sole discretion of AB:
a. Contractor shall be fined 100% of the Service Price. In Addition, AB shall. such
action shall ALSO be considered a breach of this Agreement. AB in its sole
discretion may (a) revoke the Right of First Refusal to Contractor

(i) Each Service Request will include an Apartment Size (ex. 1 Bed 1 Bath) and Level of
Service (ex Deep Clean). Schedule 1 details the Allotted Time for each Apartment Size
and Level of Service (ex Deep Clean). The Allotted Time provided in this section shall
constitute the expected allotted of man-hours as a function of the Apartment’s living
spaces. During the Allotted Time, Contractor shall complete as many items on the
checklist(s) (for the service being provided) contained on the AB website. The checklists
contained on AB website as they relate to cleaning services provided by AB are hereby
incorporated into this Agreement as though they were reprinted herein. The Allotted

Times are enumerated as follows:

Schedule 1

Apartment Size
Alotted Time (in h:mm)
Bedrooms
Bathrooms
Micro Cleans
Basic Clean
Deep Clean
1
1
0:35
2:15
3:15
2
1
0:35
2:15
3:15
2
2
0:35
2:30
3:30
2
2.5
0:35
2:45
3:45
3
2
0:35
3:00
4:00
3
3
0:35
3:15
4:15

 

(j) TERMS FOR REWORK: In the instance that (a) a customer lodges a complaint, to anyone
associated with AB regardless of the method of lodging such complaint, about a specific
item on the relevant checklist, and (b) such complaint alleges that Cleaning Services
were either not completed or not sufficiently completed, then AB will make a good faith
effort in assess the need for a trip to rework the missed items. In the event AB deems it
necessary to rework the missed items, Contractor shall provide an Approved Runner to
customer’s residence within 24 hours of the complaint being lodged. If Contractor is not
able to complete rework within 24 hours, AB in its sole discretion may either (i) provide
a partial or full refund to the customer at the expense of Contractor or (ii) complete
assign the Rework to another party at the expense of Contractor. Regardless of the day
of rework, THE EXPENSES ASSOCIATED WITH THE REWORK WILL BE THE
CONTRACTOR’S SOLE RESPONSIBILITY.

(k) Inclement Weather: Contractor shall make ‘good faith’ effort to complete Service
Requests regardless of the weather. In the event that Contractor deems there is an
immediate danger to health, life, or property, Contractor shall notify AB in writing or by
phone before suspending work. All requests for changes to the Service Request shall
follow the provisions laid out in Section 4.3.e and 4.3.f.

(l) OPERATIONAL ISSUES CAUSED BY AB CUSTOMERS: In the event that Contractor is unable to complete a Service Requests due to an action or inaction on the part of the Customer
(e.g., door deadbolted from within, loose dog within unit), Contractor shall notify AB
immediately either in writing, via phone call, or via Contractor Portals. AB will contact
the customer and attempt to resolve the issue. In the event such issues cannot be
resolved in a timely manner, and Contractor is unable to complete the Service Request,
Contractor will not face penalties detailed in Section 4.2 and Section 4.3.h, as applicable.
AB is not responsible for costs incurred by Contractor. AB will attempt to reschedule the
Service Request within 7 calendar days of original Service Date for no additional charge
to the Customer. If the customer does not respond or chooses not to reschedule,
Contractor may request Travel Compensation of $35.00.

(m) OPERATIONAL ISSUES CAUSED BY APARTMENT COMMUNITIES: In the event that
Contractor is unable to complete a Service Requests due to an action or inaction on the
part of the Apartment Community (e.g., leasing agents not available to release keys to
unit when Contractor arrives at building), Contractor shall notify AB immediately either in
writing, via phone call, or via Contractor Portals. AB will contact the Community and
attempt to resolve the issue. In the event such issues cannot be resolved in a timely
WEB apartmentbutler.com EMAIL info@apartmentbutler.com APP iOS + Android Page 13
manner, and Contractor is unable to complete the Service Request, Contractor will not
face penalties detailed in Section 4.2 and Section 4.3.h, as applicable. Contractor may
request Travel Compensation of $20.00 in this instance.

4.4 Contractor Interface with AB Customers and Apartment Communities

(a) CONTRACTOR AGREES THAT CONTRACTOR OR ANY INDIVIDUAL ASSOCIATED WITH
CONTRACTOR SHALL NEVER REPRESENT, WHETHER VERBALLY, VISUALLY, WRITTEN OR
CONVEYED IN ANY FASHION TO AN INDIVIDUAL, ANY COMPANY OTHER THAN
APARTMENT BUTLER WHILE AT AN APARTMENT COMMUNITY IN WHICH AB PROVIDES
SERVICES FOR THE PURPOSE OF BUT NOT LIMITED TO PROVIDING CLEANING OR
HOUSEKEEPING SERVICES, MEET AND GREETS, MARKETING AND ADVERTISING, AND
GENERAL VISITS.

(b) Contractor agrees that ANY AND ALL requests for housekeeping service to be delivered at
an AB Community shall be directed to the Apartment Butler platform. Contractor shall
deliver Cleaning Service at any AB Community, unless that service is facilitated by AB.

(c) Direct Contact with AB Customer: Contractor agrees that no individual associated with
Contractor shall directly contact an AB Customer without explicit permission from AB.
Contractor shall not record or maintain any personal information or notes outside of the
Contractor Portals .

(d) On-Site (Community) Promotion: AB must provide explicit, written permission to
Contractor before Contractor may visit a community for promotional purposes or to
promote services at a community. AB reserves the right to revoke this permission at any
time, whether verbal or written. If permission to promote services at a community is
revoked by AB then contractor must immediately cease all promotional activity.

(e) Contractor non-compete: During the term of this Agreement and for twelve (12) months
thereafter, Contractor will not directly or indirectly solicit, induce, or attempt to induce
any AB Customer of or any individual doing business with AB to alter or terminate any
existing or future relationship with AB or the Apartment Community. If this provision is
breached within the 12 months thereafter of the termination of the of this agreement,
AB reserves the right to pursue any and all damages to the extent of the law.

4.5 Compensation

(a) Compensation for providing only one service in an AB Community is shown in Schedule 2.

Schedule 2

Apartment Size
Contractor Compensation
Bedrooms
Bathrooms
Basic Cleaning
Deep Cleaning
1
1
$70
$90
2
1
$80
$110
2
2
$90
$115
2
2.5
$95
$120
3
2
$100
$125
3
3
$110
$135
 
Add-on Services
 
 
Contractor Compensation
 Oven Clean
$15
Shampoo Carpet
$25
Interior Windows
$5
Water Plants
$5
Refrigerator Clean
$40

i. If Contractor provides between 2 and 3 services in a like building on a like day,
Contractor will be compensated per Schedule 2 minus $5.00 (five dollars) for all
services provided at that building for that day. However, add-on Services will remain
at the compensation level in Schedule 2.

ii. For providing 4 and beyond services in a like building on a like day, Contractor will
be compensated per Schedule 2 minus $7.50 (seven dollars and fifty cents) for all
services provided at that building for that day. However, add-on Services will remain
at the compensation level in Schedule 2.

(b) Should the amount of compensation change, AB is responsible for providing notice to
Contractor within 24 hours after such pricing change occurs.

(c) Refund: After Cleaning Services have been provided, and in the instance that AB elects
to issue a refund, up to 100% price of the service, for any reason related to the delivery
of Cleaning Services, then any amount refunded to the customer shall be the sole
responsibility of the Contractor. This provision is limited and DOES NOT include refunds
related to promotions, problems with the AB mobile app, or mistake related to AB
scheduling.

Section 5: Representations and Warranties

Contractor represents and warrants that it is in the business of performing cleaning
serviced; that it is or will be properly licensed, permitted, or otherwise authorized under all
applicable federal, state and local laws and regulations to perform all the Cleaning Services; that
all Cleaning Services shall be performed in a safe, good and workmanlike manner; and that it has
adequate equipment in good working order and fully trained, and vetted in the manner
prescribed in the Agreement, personnel capable of performing the Cleaning Services.

Contractor is not in violation of any applicable law, statute, order, rule or regulation
promulgated or judgment entered by any federal, state or local governmental authority, which
violations would affect Contractor’s performance of its obligations under this Agreement.

Section 6: Length of Agreement

Unless otherwise agreed by the Parties to this Agreement, this Agreement shall remain in
full force and effect until terminated by mutual agreement of the parties or by an individual party
in accordance with the terms as set forth in this agreement.

This Agreement may be terminated by mutual consent of the parties. Should an individual
party desire to terminate this Agreement unilaterally, such party must provide 14 days’ notice to
the other party. If the Contractor individually elects to terminate the agreement, the Contractor
shall honor all accepted cleanings during the 14-day notice period if desired by Apartment Butler.
Apartment Butler is permitted to reassign cleanings during the 14-day notice period.



Best House Cleaning in Dallas